Privacy Policy

1. Who We Are

2. What Personal Information We Collect

When you interact with our website, we may collect the following:

• Full name
• Email address
• Phone / WhatsApp number
• Any message content submitted via contact forms
• Basic analytics data (page visits, referral source — no cookies set by us directly)

3. Why We Collect It

We collect your personal information for the following purposes:

• To respond to enquiries submitted via the contact form
• To send requested information about products, specials, or services
• To contact you via WhatsApp if you initiate contact through our WhatsApp link

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store It

• Form submissions are transmitted via secure email (TLS/SMTP) and are not stored in a database
• If you subscribe to updates, your details are stored securely in our database
• Our website is hosted on Vercel (USA) and uses Supabase (hosted infrastructure) — both are GDPR/POPIA-conscious platforms

5. Third-Party Services

We use the following third-party services that may process your data:

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za

To exercise any of these rights, contact us at customercare@patelhardware.co.za.

7. Cookies

Our website does not set tracking or advertising cookies. Vercel may set performance or analytics cookies as part of its hosting infrastructure. You can disable cookies in your browser settings at any time without affecting your ability to use this website.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.